Shopping Made Easy!

We have gone to great lengths to make shopping at SelfSource trouble free. And there are some awfully good reasons why one should shop through the internet. We will be making improvements to the system all the time, and we look forward to hearing your suggestions. Click here to send us your ideas on how we can make the system better.

With SelfSource, you have more then one option in which to make a purchase.

• Online Shopping
• Payment by Phone
• Payment by FAX
• Ordering by mail

Online Shopping

Here is an overview of the online shopping procedure:

1. Go to the SelfSource homepage.
2. Select a category.
3. Browse the descriptions of the items, and click on the name of a desired item.
4. This brings you to the product description page. Here you can see a larger picture of the product, the price and description, and you can click on the "Buy Online" button to add it to your shopping cart.
5. For your convience, SelfSource is designed so that you can make a purchase from almost anywhere withing a product site just by clicking on the "Buy Online" button.
6. When you add a product to your cart, you will go to the SelfSource Order Form page. Here you fill in your billing and shipping information and adjust quantities of products, etc.
7. You will also be able to register as a customer by clicking on the "Save my information" button on the top of the form. This is not required to make a purchase, but when you're registered you have the SelfSource advantages:

• You don't have to fill out the address or transfer your credit information the next time you shop. You just place your order, click on "Repeat customer," give your password, and we use your customer info on file.
• We establish a SelfSource Smart Statement page just for you that shows your entire shopping history at SelfSource - what you bought, when, and the status of every order. You can look at your account any time you want, and it's only accessible by you.
• You can get to your SelfSource Smart Statement account from the Customer Service page, or just Click Here if you're registered.

During registration you enter Name, address, phone number, E-mail address, and a different shipping address if you like. On every order, you get a chance to overide information in your registration, such as sending to a different address, or using a different credit card.

8. You can make your purchase form the order form at any time by clicking "Buy Now" at the bottom of the form, or click "Return to store" and continue shopping.
9. You submit your order. Via First Union's Secure Sales, your credit approval is processed on the spot, and you're done!
10. We don't bill your card until the order ships. When that happens, a Confirmation Order is sent as an Email advising you of the shipping date. We guarantee shipping of all in-stock orders within 1 to 3 business days.

Ordering by Phone or Fax

Unfortunately, we are presently unable to take orders by check over the internet. To place an order with a check or money order by telephone, please call us at (704) 875-0366 Monday through Friday, between 8:30 am and 5 pm E.S.T.

Placing an order by fax is also easy. Just select the order by fax option on the products page, fill out the shipping and payment information, print the form, and send it to us via your fax.

Ordering by Mail

If you wish to pay by check or money order, select the order by mail option on the products page, fill out the shipping and payment information form and send us payment by mail. Please allow an additional 10 business days for checks to clear.

Send orders to:

SelfSource, Inc.
Mail Order Department
11515 Vanstory Drive, Suite #100
Huntersville, NC. 28078

Payment

We accept payment in the following forms:

• Visa, Mastercard, and Discover

• Money Order, Cashiers Check

• Personal Check (please allow 10 business days to clear)

All prices at SelfSource are quoted in U.S. Dollars.

Shipping and Handling

We are pleased to offer competative shipping rates to our customers in the U.S. through the United Parcel Service (UPS). Orders are shipped UPS Ground Service unless otherwise specified during the ordering process. All UPS shipments are traceable and automatically guaranteed against loss in transit.

Customers Outside of the US:
If you're from outside the U.S., please feel welcome to shop at SelfSource! We appreciate orders from anywhere in the world and work to make the shopping experience as easy, enjoyable and smooth as our domestic customers.

The best way to order merchandise from SelfSource would be to select the SecureSales Payment option and pay by credit card. If you would like to find out the exact cost of shipping, you can e-mail us at webmaster@selfsource.com, and we'll return to you the exact shipping fees, or you can call us at 704-875-0366.

Otherwise shipping fees will simply be added to your credit card and an e-mail message will be sent to you with all amounts including shipping fees. We use UPS Express or Expedite service to ship outside the U.S. unless otherwise specified. You are responsible for any duties or taxes that may apply.

Returns

Our 100% Satisfaction Guarantee Commitment to you is very important to us!

If for any reason, you are not satisfied with a product you purchase from SelfSource, you may return base on our 30 Day Return Policy for a prompt refund, credit, or exchange, as you wish.

We ask only that:

1. Supply us with your name, address, telephone number, and the order number that you received when you made your purchase. You can call us as 704-948-1002 or e-mail webmaster@selfsource.com . At this time, you can confirm
your preference of a refund, exchange, or credit. Please place the order number prominently on the outside to the package you send us.
2. You meet the terms of our Return Policy.
3. You pay shipping for return.

SelfSource, Inc.
Customer Return Department Order # ________________
11515 Vanstory Drive, #135
Huntersville, NC. 28078

For your information, we've taken the time to put together some Tips and Facts about Internet commerce.